Terms of Trade

General information

Name: Sneakerzone ApS
CVR: 43318810
Address: Cikorievej 88, 5220 Odense SØ (By appointment)
Email address: info @Sneakerzone.dk
Phone number: +45 93969389

Payment

We offer payment by credit card.

We do not charge card fees.

The amount will only be charged to your card when the item is shipped.

When purchasing with ViaBill, you will first receive your goods. After that, you must pay your monthly payment on the same date each month.

If you do not pay on time, a fee will be charged. If you regret your purchase, the payment agreement with ViaBill will end.

Read more here: https://viabill.com/dk/legal/viabill/

Reservation of amount

If you pay with an international payment card, the amount will be reserved immediately. The money will be reserved on your card or account until:

1) We deduct the amount when we ship the item, or
2) the money is released according to the agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

Freight
We offer delivery via GLS with or without distribution.
All orders are sent as packages and can therefore be followed via Track and Trace, which you will receive when the order is shipped.

Shipping prices

GLS parcel shop: DKK 39.00
GLS delivery to private individuals: DKK 59.00

The delivery time follows GLS's standard, which is approximately 1-2 days from dispatch.

We strive to ship all stock items within 1 day of purchase.

Made-to-order shoes take up to 12 business days to deliver.

Right of withdrawal

As a consumer, you have a 100-day right of withdrawal when you shop with us.

The cancellation period expires 100 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

The deadline means that you have 100 days from receipt to notify us that you wish to cancel your purchase. You can send an email to info@sneakerzone.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to receive the goods without notifying us at the same time.

Cancellation of part of the purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not receive a refund for shipping costs if you regret part of your purchase.

Return

Once you have notified us that you want to cancel your purchase, you have 100 days to send the item back to us.

We will cover the direct costs associated with returning shoes if you use our return label. Otherwise, you will have to pay for the return yourself.

We do not take responsibility for products that break, are stolen or otherwise lost during shipping to us, as this is outside our control.

The condition of the item when you return it

If the product has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the product, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the product, and in some cases this may mean that you can only get the shipping costs back.

The shoe box, the original wrapping paper and other accessories are part of the product and we therefore recommend that the item is returned in the same way we sent it to you. If we receive a damaged shoe box or missing accessories, you may risk that this will be considered a decrease in value.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a delivery method other than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.

We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item is sent to:

SNEAKERZONE APS
CIKORIEVEJ 88
5220 ODENSE SØ
DENMARK

Please fill out and enclose our return form in the package.

We only accept packages that are sent directly to the address.

Right of complaint

When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods.
This means that you have the right to complain for 24 months.

If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.

Since Sneakerzone sells unique items that are not available on the general market, and are in varying condition due to age, storage and other factors, this may mean that exchanges are not an option.

You must make a complaint within a “reasonable time” after you have discovered the fault. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.

The item is sent to:

SNEAKERZONE APS
CIKORIEVEJ 88
5220 ODENSE SØ
DENMARK

We only accept packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem.

Access to complaints
If you as a consumer want to complain about your purchase, please contact us at info@sneakerzone.dk . If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus .

In order to file a complaint, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed.

When you shop at an e-labeled webshop, you can have your case processed by the e-label for free - regardless of the amount. Read more here .

If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr

Privacy Policy

We need the following information when you shop with us:

Name, address, phone number and email address.

We record and disclose the personal information that is necessary to be able to deliver the goods to you.

The personal data is registered with Sneakerzone ApS and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.

We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.

The data controller at sneakerzone.dk is Sneakerzone ApS.

You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@sneakerzone.dk